Remote Customer service Jobs • Customer Success

As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.

Support largest and most complex customers in the EMEA region. Play a pivotal role in shaping our presence and approach in the region, setting the foundation for future success. Drive adoption, manage layered stakeholder relationships, and ensure long-term success with Spellbook.

A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. Responsibilities include cultivating relationships with clients, resolving issues, identifying upsell opportunities, and using data-driven insights. Candidates should have experience in Customer Success, data analysis, and client management.

In the role of Strategic Customer Success Manager, you’ll quarterback the relationship with Monte Carlo’s most significant and most strategic customers to help them bring trust to their data. This includes planning and executing enterprise rollouts, navigating stakeholders and executives, defining and sharing best practices, quantifying and articulating value, nurturing expansion opportunities, and collaborating across product, engineering, sales, and marketing.

As our Head of Customer Success, you'll build and lead our customer success function from the ground up. Your primary mission is simple but crucial: make our customers happy. You'll be the voice of the customer within our organization and the face of our organization to customers.

Feathr is seeking a Training & Onboarding Specialist to assist customers in the implementation process across their websites and platforms during their onboarding period. You will guide them through the initial steps of their high-level technical understanding of Feathr and help them publish their first marketing campaigns, ensuring customers successfully integrate Feathr into their marketing, and feel confident and enthusiastic about harnessing its full potential.

Drive the success of Procore’s SMB customers as a Customer Success Engineer. You’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. Help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.

We’re looking for a technical-minded Customer Success Manager to join our founding Customer Success team and help scale a growing and diverse customer base, ensuring a smooth, reliable experience across the customer journey—while stepping in with just the right level of support as needed. This role blends customer-facing empathy with a TPM’s mindset.

Support and grow customer relationships across Southeast Asia. Must be based in Singapore, love solving problems, and thrive in a remote-first, mission-driven environment.

Granicus is seeking a Customer Success Consultant to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. As a committed client navigator you will be guiding customers on a strategic journey of success. Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization.